Privacy Policy

Last updated: May 2026

I take your privacy seriously. This policy outlines how I collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What Information I Collect

I may collect the following types of personal information:

  • Your name, contact details (phone, email, address), and date of birth
  • Information you provide during counselling or supervision sessions
  • Information you provide through the website, booking system, or intake forms
  • Payment and billing information
  • Information provided by referrers (with your consent)

How I Use Your Information

I use your personal information to:

  • Provide counselling, supervision, and training services
  • Communicate with you about appointments and services
  • Process payments and issue receipts
  • Comply with legal and professional obligations
  • Maintain clinical records as required by PACFA and professional standards

Confidentiality

All information disclosed during counselling sessions is treated as confidential. Exceptions to confidentiality are limited and include:

  • Where there is a serious risk of harm to you or others
  • Where disclosure is required by law or court order
  • Where you have provided informed consent for disclosure
  • For the purpose of professional supervision (with your awareness)

Information Storage and Security

Your information is stored securely using industry-standard practices. Clinical records are kept for the period required by law and professional standards. I take reasonable steps to protect your information from unauthorised access, misuse, or disclosure.

Website Information

My website may collect non-identifying information about your visit (such as pages visited and time spent) through standard analytics tools. This information is used solely to improve the website and is not linked to your personal identity.

I do not sell, rent, or share your personal information with third parties for marketing purposes.

Access and Correction

You have the right to access and request correction of your personal information. To do so, please contact me directly.

Cookies

My website uses cookies only for essential functionality (such as remembering your preferences). I do not use tracking cookies for advertising purposes.

Contact

If you have any questions about this privacy policy or how your information is handled, please contact:

Paul Hammat OAM
a Counselling Concern
Keilor, Melbourne VIC
0405 023 777
paul@counsellingconcern.au