Frequently Asked Questions

a Counselling Concern
Support that meets you where you are 

Taking the first step toward counselling can feel daunting. It’s normal to have questions, uncertainties, or even doubts.  Below you’ll find answers to the most common questions people ask before starting counselling. 

If you still have questions after reading this, you’re very welcome to reach out — we’re here to help.

Do I really need counselling?

You don’t need to be “in crisis” to benefit from counselling. Many people come because they feel:

• Stuck or overwhelmed
• Anxious, stressed, or burnt out
• Disconnected from themselves or others
• Struggling with relationships, grief, trauma, or life direction

If something is weighing on you, that’s reason enough to seek support.  If you’re unsure, you’re welcome to contact us for a brief, no-pressure conversation.

What do you help people with?

We support people with a wide range of concerns, including:

• Anxiety, stress, and emotional overwhelm
• Trauma, PTSD, and recovery from difficult experiences
• Relationship and family issues
• Grief and loss
• Self-esteem, identity, and life transitions
• Men’s mental health
• Neurodiversity (ADHD & ASD) and emotional wellbeing
  
  

If your concern isn’t listed, please reach out — we’re happy to talk it through with you.

What happens in the first session?

Your first session is a gentle, supportive conversation. We will:

• Get to know you and what’s been happening in your life
• Talk about what you’d like help with
• Go at your pace — no pressure, no judgement
• Begin forming a plan together
  
  

You don’t need to prepare anything or know what to say — we’ll guide you.

What if I feel nervous or don’t know what to talk about?

That’s completely normal. Most people feel nervous before their first appointment. You’re not expected to have the “right words” — we’ll help you find them, at your pace.

How long does counselling take?

There’s no one-size-fits-all answer. Some people come for a few sessions to gain clarity or support through a difficult time. Others choose longer-term work for deeper healing and change.

We regularly review your progress and always work collaboratively with you.

What type of therapy do you use?

We use an integrative, person-centred and trauma-informed approach, which may include:

• Trauma-informed and somatic (body-based) therapy
• CBT and practical coping strategies
• Narrative and meaning-focused therapy
• Attachment and relationship-focused work
  
  

Your therapy is tailored to you — not a rigid model.

Do you work with trauma and complex issues?

Yes. We have experience supporting people with trauma, PTSD, and complex emotional wounds. We always work gently, safely, and at a pace that feels right for you.

Do I need a GP referral?

No — you can book directly without a referral.

Do you offer in-person and online sessions?

Yes. We offer both face-to-face and telehealth appointments, depending on your needs and preferences.

Is counselling confidential?

Yes. Everything you share is confidential, except in rare circumstances where safety is at risk, as required by law.

What if I’ve tried counselling before and it didn’t help?

That’s more common than people realise. The relationship with your therapist really matters. We work in a collaborative, respectful, and gentle way to ensure you feel safe, heard, and understood.

What if I’m not sure counselling will work?

That’s okay. Many people feel uncertain at first. Often the hardest part is simply starting. Even one session can bring relief, clarity, or a sense of direction.

You don’t have to do this alone.

Ready to Take the First Step?

You deserve support. You deserve to feel better.

Whether you’re struggling, feeling stuck, or simply want to grow and heal — help is available.

Click Here to book a session now or Here to use the contact form to reach out to us with any questions you may have— we’re happy to answer your queries. 

Taking this step could be the beginning of real change.

Do you have rebates available through Healthfund extra’s cover?

Yes we have provider numbers with many of the Health funds which enable you to claim rebates if your cover includes counselling services.  Please see the list of health funds and other information with regard to rebates, click here to go to the page.

a Counselling Concern — Compassionate, professional support for your wellbeing.